FAQ
Find the answers to your questions or contact us.
Products
How do I use the Smile Touch Tooth Whitening Kit?
The Smile Touch Tooth Whitening Kit is easy to use. Apply the gel to your teeth, insert the LED tray and leave for 20 minutes. Then rinse your mouth and admire the results.
Is the kit safe for sensitive teeth?
Yes, the whitening gel is peroxide-free, making it safe for sensitive teeth. It's designed to whiten without causing pain or sensitivity.
How long does it take to see results?
Results are visible from the very first use. You can gain up to 6 shades in just a few applications.
Where is the Smile Touch teeth whitening kit manufactured?
The kit is made in the USA to European standards, guaranteeing high-quality, safe products.
Delivery
What are the delivery times for mainland France?
Orders are generally delivered within 5 to 7 working days in mainland France.
Can I change my delivery address after placing an order?
Yes, you can change your delivery address by contacting our customer service department within 24 hours of placing your order.
Do you offer express delivery?
Yes, we offer an express delivery option for customers wishing to receive their order more quickly. Delivery times vary between 1 and 2 working days.
What should I do if I haven't received my order?
If you have not received your order within the time indicated, please contact our customer service department for assistance and personalized follow-up.
Payment
What payment methods do you accept?
We accept payment by credit card (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Can I pay in instalments?
At present, we do not offer payment in instalments. We plan to add this option in the near future.
How do I use a discount code?
Enter your discount code in the appropriate field during checkout. The discount will be applied automatically.
FAQ des Pros
How can I become a Smile Touch distributor or reseller?
Contact us via our contact form, email or telephone to discuss partnership criteria and terms. We are looking for professionals in the cosmetics and dental sectors.
What are the prices and minimum quantities for bulk orders?
Prices and minimum quantities vary according to product. Please contact us for a detailed price list and information on quantities.
Do you offer training in product use?
Yes, we offer comprehensive training for you and your team to ensure optimal use of our tooth whitening products.
What marketing materials do you supply to partners?
We provide marketing materials, including brochures, posters and banners, as well as advice on how to maximize your sales.
What types of professionals can use your products?
Our products are ideal for pharmacies, spas, beauty salons, hair salons and dental practices.
Are your products certified and compliant with European standards?
Yes, our products comply with European standards and are made in the USA. They are also vegan, cruelty-free, kosher and gluten-free.
What are the delivery times for bulk orders?
Wholesale orders are usually processed within 3 working days. Delivery may take between 1 and 5 working days, depending on your location.
Do you offer white-label options?
Yes, we offer white label options on request. Contact us for more details and to discuss terms and conditions.
